Refund Policy
Our Refund Policy help you use better
At Boston Ivy Hotels & Suites Ltd, we value our guests and strive to ensure a smooth and enjoyable experience. This Refund Policy outlines the terms under which refunds are granted for cancellations, amendments, or other circumstances.
1. General Refund Policy
1.1. Refunds are subject to the terms outlined in this policy and will be processed only in eligible situations.
1.2. All refund requests must be made in writing and sent to our official email: bookings@bostonivysuites.com.ng
2. Cancellation Refunds
2.1. Eligible Refunds:
Cancellations made at least 48 hours before the check-in date are eligible for a full refund of the deposit or booking amount.
Cancellations made within 24-48 hours before check-in are eligible for a partial refund (e.g., 50% of the deposit or booking amount).
No refunds will be granted for cancellations made less than 24 hours before check-in or for no-shows.
2.2. Non-Refundable Bookings:
Certain promotional rates or special packages may be explicitly non-refundable. Guests will be informed of such terms during the booking process.
3. Amendments to Bookings
3.1. Guests may amend their booking (e.g., change dates) at least 48 hours before the check-in date without incurring additional charges.
3.2. If the amendment results in a cancellation, the refund eligibility will be based on the original booking’s cancellation policy.
4. Refund Process
4.1. Approved refunds will be processed within 7-14 business days of receiving the request.
4.2. Refunds will be issued using the original payment method. If the original payment method is unavailable, an alternative method will be discussed and agreed upon.
4.3. Bank charges, transaction fees, or other processing costs incurred during the booking or refund process may be deducted from the refunded amount.
5. Force Majeure
5.1. Refunds may not be available in cases of force majeure events (e.g., natural disasters, government restrictions, pandemics). Instead, the hotel may offer rebooking options or credit for future stays.
6. Exceptional Cases
6.1. Refunds for special circumstances (e.g., medical emergencies) will be reviewed on a case-by-case basis. Supporting documentation may be required.
7. Non-Refundable Payments
7.1. The following are strictly non-refundable:
Payments for no-shows.
Payments for early departures or unused services.
Payments made for non-refundable rates or promotional packages.
8. Contact Us
For any refund-related inquiries or requests, please contact us:
8. International Data Transfers
If your information is transferred outside your country of residence, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.
Email: bookings@bostonivysuites.com.ng
Phone: 08064990344
Address: No. 6 Ukpabi Asika Road, Fate, GRA, Ilorin, Kwara State, Nigeria.
By making a booking, you acknowledge and agree to the terms outlined in this Refund Policy.
